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Recent Incidents
10 incidents detectedHR & Salaris Gemak - Maintenance on 02-04-2025 between 20:00 - 22:00 CET
Apr 2, 2025 6:00 PM
THIS IS A SCHEDULED EVENT Apr 2, 20:00 - 22:00 CEST
Mar 28, 12:36 CET
Scheduled - Due to planned maintenance HR & Salaris Gemak will be unvavailable on Wednesday 02-04-2025 between 20:00 -22:00 CET. Our apologies for the inconvenience.
Exact Online - OOPS error when switching companies through the search bar (Global)
Apr 2, 2025 12:14 PM
Apr 2, 14:14 CEST
Resolved - The issue has been resolved. It is possible again to switch companies through the search bar without facing unexpected errors. Our apologies for the inconvenience.
Mar 12, 09:19 CET
Identified - This issue has been identified and we are currently working on a fix.
Mar 7, 10:41 CET
Investigating - It is possible you receive an OOPS error when you try to open another company through [Company name > Search bar]. As a workaround the company can still be opened through the menu path [Company Name > All options]. For our Accounting (for Accountants) licenses you can also use the menu path [Accountancy > General > Companies > Overview]. We are investigating this issue. Our apologies for the inconvenience.
Exact Online – Sum of selected cells shows wrong amount in Matching | Account screen when using the new design in Exact Online (NL / BE)
Apr 2, 2025 9:35 AM
Apr 2, 11:35 CEST
Resolved - The issue has been resolved. When selecting multiple lines in the Matching | Account screen in the new design of Exact Online, the total amount is shown in a correct way again in the ‘selected’ field. Our apologies for the inconvenience.
Mar 27, 15:45 CET
Identified - This issue has been identified and we are currently working on a fix.
Mar 20, 14:49 CET
Investigating - It is possible that the ‘Selected’ column in the Matching | Account screen shows an amount that is not equal to the sum of the lines that are selected. The issue only occurs in the new design of Exact Online. Please note that the individual cells show the right amount. Therefore, the amount in the ‘selected’ column can be ignored until further notice. Our apologies for the inconvenience.
Exact Online - Horizontal scrolling in new design (NL/BE)
Apr 2, 2025 9:30 AM
Apr 2, 11:30 CEST
Resolved - The issue has been resolved. Fixes have been implemented in order to reduce horizontal scrolling in the new design of Exact Online. Our apologies for the inconvenience.
Mar 28, 13:51 CET
Update - Fixes are being implemented in order to reduce horizontal scrolling in the new design of Exact Online.
Jan 17, 12:37 CET
Identified - You may experience that you cannot adjust the column size appropriately when using our new design and that fields remain larger then desired. As a result you may need to scroll horizontally. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Exact Online Payroll - 'WGA-hiaat' insurance components in Bitumineuze en Kunststof Dakbedekkingsbedrijven incorrect
Apr 2, 2025 8:09 AM
Apr 2, 10:09 CEST
Resolved - The “WGA-hiaat” components in the CLA Bitumineuze en Kunststof Dakbedekkingsbedrijven (NL-5801a &NL-5801b) have been adjusted to the correct percentages and maximum amounts. To calculate retroactively with the correct value, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.
Mar 18, 14:23 CET
Investigating - In employment conditions group NL-5801a & NL-5801b Bitumineuze en Kunststof Dakbedekkingsbedrijven, the WGA-hiaat insurance components 5801-063 and 5801-064 are calculated using an incorrect percentage and maximum. We are working on a solution. Our apologies for the inconvenience.
Exact Online Payroll - Social Fund in Taxivervoer & Besloten Busvervoer is calculated nett instead of gross
Apr 2, 2025 8:08 AM
Apr 2, 10:08 CEST
Resolved - The Social Fund calculation in Taxivervoer (NL-2801) and Besloten Busvervoer (NL-3001) is adjusted from nett to gross. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.
Mar 13, 10:45 CET
Investigating - In employment conditions groups NL-2801 Taxivervoer and NL-3001 Besloten Busvervoer, the Social Fund components 2801-018 and 3001-030 is calculated nett instead of gross. The calculation should have been changed to gross as of 1-1-2025. We are working on a solution. Our apologies for the inconvenience.
Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations
Apr 2, 2025 8:07 AM
Apr 2, 10:07 CEST
Resolved - The pension calculation in the PFZW-related employment conditions groups (NL-3501 tm NL-3518) has been adjusted. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation.
Our apologies for the inconvenience.
Jan 22, 16:27 CET
Identified - In employment conditions groups connected to the PFZW pension fund, (Exact ECG codes NL-3501 until NL-3518), currently calculates a wrong pension base. The part of the base which calculate the amount of end of year benefit does not include the holiday pay. We are working on a solution. Our apologies for the inconvenience.
Exact Online - Picking list / Delivery note can not be printed in Exact Online Premium (NL)
Apr 2, 2025 1:55 PM
Apr 2, 15:55 CEST
Identified - The issue has been identified and we are working on a fix
Apr 2, 08:59 CEST
Investigating - You may get a notification [Subscription incomplete] when trying to print a picking list or a delivery note in Exact Online Premium. As a workaround, you can click [Process & E-mail] to open a pop-up in which the document is shown. From here you can print/save the document without facing unexpected errors. We are investigating the issue. Our apologies for the inconvenience.
Exact Online - VAT percentages of the VAT codes have been unexpectedly changed (NL/Premium)
Apr 2, 2025 11:03 AM
Apr 2, 11:01 CEST
Monitoring - A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created btween 4.00 and 10:30 CEST on the 2nd of April, contain incorrect VAT codes, percentages, and amounts. Please check these entries.
Apr 2, 10:03 CEST
Identified - The issue has been identified and we are currently working on a fix. Please still refrain yourself from creating invoices, entries and sales- and purchase orders.
Apr 2, 09:08 CEST
Update - We are still investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders.
Apr 2, 07:57 CEST
Investigating - You may experience that your VAT percentages of the VAT codes have been unexpectedly changed. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Exact Online - Delay in Codabox statements for KBC (Belgium)
Apr 2, 2025 4:30 AM
Apr 2, 06:30 CEST
Resolved - The issue has been resolved by Codabox. All statements for KBC have been delivered. Our apologies for the inconvenience.
Apr 1, 10:27 CEST
Identified - You may experience a delay in the Cobabox bank statements for KBC. Codabox is currently in contact with the bank to resolve this issue. Our apologies for the inconvenience.