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- Category
- ecommerce
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Recent Incidents
2 incidents detectedData Infrastructure Scheduled Maintenance
Apr 2, 2025 12:00 PM
Apr 2, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:22 EDT
Scheduled - Beginning at 8:00 AM (US Eastern Time) and ending at 12:00 PM (US Eastern Time) on Wednesday, April 2, 2025, Klaviyo Engineering will perform maintenance on our events infrastructure.
During this maintenance window, Profiles deletes, updates, and merges may be delayed. No other Klaviyo functionality will be impacted.
Delayed message sending
Apr 2, 2025 3:08 AM
Apr 1, 23:08 EDT
Resolved - All impacted campaigns have now been sent. This incident is resolved.
Apr 1, 19:54 EDT
Monitoring - Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.
Apr 1, 15:46 EDT
Identified - As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.
Apr 1, 13:44 EDT
Investigating - We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.