Luno

Apr 2, 02:17 UTC
Resolved - Withdrawals are now being processed as scheduled. Thank you

Mar 27, 04:52 UTC
Investigating - The 31st of March 2025 [Monday] and the 1st of April 2025 [Tuesday] are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 2nd of April 2025 [Wednesday]

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed normally according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

31hb Mac 2025 [Isnin] dan 1hb April 2025 [Selasa] ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 2hb Mac 2025 [Rabu]

Apr 2, 02:11 UTC
Resolved - Withdrawals are now being processed as scheduled. Thank you

Mar 26, 02:22 UTC
Investigating - Penarikan dana selama libur dan cuti bersama Idulfitri.

Selama libur dan cuti bersama Idulfitri pada tanggal 28 Maret - 7 April 2025, penarikan dana akan diproses seperti biasa dengan limit berikut:
- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah

Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.

Proses penarikan dana akan kembali berjalan normal pada 8 April 2025.

Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri.


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Withdrawal schedule on Hari Raya Idilfitri public holidays in Indonesia

During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday.

Between 28 March and 7 April 2025, the following withdrawal limits will apply:
- Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs
- Withdrawal limit to other bank accounts must be under 250 million rupiahs

If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions.

Usual withdrawal limits will return on 8 April 2025.

Please note that deposits will be unaffected.