Service Information
- Category
- finance
Never Miss a Sage Incident
Get instant notifications when Sage experiences issues. Stay informed with real-time alerts, incident updates, and resolution notifications.
Recent Incidents
6 incidents detectedSageZA Hosting Service - Scheduled Maintenance
Apr 2, 2025 7:00 PM
THIS IS A SCHEDULED EVENT Apr 2, 19:00 - 20:00 UTC
Apr 1, 14:12 UTC
Scheduled - SageZA Hosting Service will undergo maintenance on Wednesday, April 2nd, for 1 hour between 21:00 SAST and 22:00 SAST.
A subset of customers using the below products/services will be unable to access during this period of time:
-Sage X3
-SageZA Hosting Service
-Sage CRM
-Sage 300 ERP
-Sage People
We apologize for any inconvenience caused.
Thank you. The Sage Team.
Sage Business Cloud Paie (FR) - Scheduled Maintenance
Apr 2, 2025 5:00 PM
THIS IS A SCHEDULED EVENT Apr 2, 17:00 - 17:30 UTC
Mar 31, 12:42 UTC
Scheduled - Sage Business Cloud Paie (FR) fera l'objet d'une importante maintenance système le Mercredi, 2 Avril 2025, pendant 30 minutes entre 19:00 CET et 19:30 CET.
Veuillez noter que vous ne pourrez peut-être pas accéder à Sage Business Cloud Paie (FR) pendant cette période.
Nous nous excusons pour les inconvénients que cela pourrait causer.
Merci. L'équipe Sage.
------------------------------------------------------------------------------
Sage Business Cloud Paie (FR) will be undergoing important system maintenance on Wednesday, April 2th, 2025, for 30 minutes hours between 19:00 CET and 19:30 CET.
Please note that access to Sage Business Cloud Paie (FR), may be unavailable during this time.
We apologise for any inconvenience this may cause.
Thank you. The Sage Team.
Cloud Services - Partial Outage
Apr 2, 2025 1:56 PM
Apr 2, 13:56 UTC
Resolved - The incident is now resolved. All services continue to perform as expected.
Apr 1, 15:14 UTC
Monitoring - The issue is now restored. All services are now performing as expected.
We are closely monitoring the services.
Apr 1, 10:37 UTC
Identified - We are currently investigating an issue in France and Spain where customers are experiencing connection failures when trying to access the service.
Products/services affected:
-Sage 100 FR Sage Partner Cloud
-Sage 200 ES
-Sage Despachos
-Sage Online (FR)
Apr 1, 09:41 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Identity Service - Degraded Performance
Apr 2, 2025 3:07 PM
Apr 2, 15:07 UTC
Update - We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Apr 2, 13:25 UTC
Update - We are continuing to investigate this issue.
Apr 2, 13:21 UTC
Update - We identified that a subset of customers in the UK are not receiving their MFA SMS resulting in them not being able to log into the products. We are currently investigating.
Products/services affected:
50 Accounts
50 Payroll
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Payroll
Sage For Accountants
Sage HR
Apr 2, 12:58 UTC
Update - We identified that a subset of customers in the UK are not receiving their MFA SMS resulting in them not being able to log into the products. We are currently investigating.
Apr 2, 12:40 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
Apr 2, 2025 11:02 AM
Apr 2, 11:02 UTC
Resolved - We identified that a small subset of customers in Europe were presented with "internal error" message when trying to login to access the service. The issue is now resolved and the service is available and performing as expected.
Apr 2, 10:47 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl UK/EU/ZA - Scheduled Maintenance
Apr 2, 2025 1:00 AM
Apr 2, 01:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 1, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:33 UTC
Scheduled - Brightpearl UK/EU/ZA will undergo maintenance on Tuesday, April 1st, for 3 hours between 23:00 BST and 02:00 BST, on April 2nd; (00:00 CET/SAST and 03:00 CET/SAST on April 2nd).
The service will be unavailable during the scheduled maintenance window.
We apologize for any inconvenience caused.
Thank you. The Sage Team.
-----------------------------------------------------------
Brightpearl FR sera en maintenance le Mercredi 2 Avril, 2025, pendant 3 heures entre 00:00 CET et 03:00 CET.
Le service sera indisponible pendant la fenêtre de maintenance programmée.
Nous nous excusons pour tout inconvénient que cela pourrait causer.
Merci. L'équipe Sage.
-------------------------------------------------------------
Brightpearl DE wird am Mittwoch, 2. April, 2025, für 3 Std. zwischen 00:00 MSZ und 03:00 MSZ, gewartet.
Der Dienst wird während des geplanten Wartungsfensters nicht verfügbar sein.
Wir entschuldigen uns für etwaige Unannehmlichkeiten, die dadurch entstehen.
Mit freundlichen Grüßen, Das Sage-Team.