Service Information

Category
apis

Never Miss a ShipEngine Incident

Get instant notifications when ShipEngine experiences issues. Stay informed with real-time alerts, incident updates, and resolution notifications.

Recent Incidents

1 incident detected

UPS SurePost & Ground Saver Changes

Apr 2, 2025 3:26 PM

Apr 2, 10:24 CDT
Monitoring - Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation API starting at $0.99 per $100 of insured value.

For more info: https://help.shipengine.com/hc/en-us/articles/26099415057435-ParcelGuard

View Details →